RETURNS & CANCELLATIONS

Returns


For any undamaged and unopened product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the shipped date of the order, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: Products can be returned only in the country in which they were originally purchased.  We will refund all qualifying returns to your credit card or PayPal account within 7 days of receiving your return. Original shipping charges will not be refunded unless the return is a result of our error, in which case we will email you a return label to print out and use.

Return address
Attn: Returns
1500 W Patapsco Ave
Baltimore, MD 21230

Cancellations


Once an order has been processed through our website, we are unable to cancel orders. Your order will be treated as a return, subject to the return policy stated above, including the potential delay in processing. If the order has not been shipped, we will also refund any shipping charges. If the order has been shipped, you will be responsible for the cost of returning the package to us, as with any return.

SHIPPING

 

FREE SHIPPING

We offer everyday FREE Standard Shipping on orders over $30, excluding taxes, within the contiguous U.S. (excluding Alaska, Hawaii, US territories, and APO/FPO addresses). The free shipping discount is applied automatically in the cart when the $30 threshold is reached. Please allow 5-10 business days for your order to arrive. 

 

SHIPPING RATES

We offer standard and expedited shipping. For standard shipping, please allow 5-10 business days for your order to arrive.

  • Shipping cost will be calculated at checkout.

  • Expedited orders (2nd Day and Overnight Shipping) placed by 1pm ET will be processed and shipped the same day, depending on availability. Expedited orders requiring extra handling may be shipped the following day.

Shipping to PO Boxes will be delivered via USPS Priority Mail only.

 

INTERNATIONAL SHIPPING

We offer currently only offer international shipping Canada with some items may not be shipped due to restrictions. International shipping fee are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. Additional taxes and fees may apply.

PRIVACY POLICY

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at iwelltrading@gmail.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

 

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

 

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including the use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at iwelltrading@gmail.com

TERMS OF USE 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Iwell Trade, Inc's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term 'Iwell Trade, Inc' or 'us' or 'we' refers to the owner of the website whose registered office is 1500 W Patapsco AveBaltimore, MD 21230. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

 

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

 

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

6. All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
 

IWELL Trade Inc. is the manufacturing and wholesale company of Hair treatment oil, Floral rosewater spray, Jamaican black soaps, etc. 

IWELL Trade Inc. is the manufacturing and wholesale company of Hair treatment oil, Floral rosewater spray, Jamaican black soaps, etc.